HealthShare manages the kitchens and food delivery as well as the ward and theatre cleaning with ISOPro in all 158 NSW State hospitals. The kitchens are independently audited to NSW Food Authority requirements, ISO9001 and ISO22000 Standards.
Running ISOPro since 2011, HealthShare has made their Quality and Food Safety compliance systems paperless; all food safety and cleaning quality controls are managed and reported online.
HealthShare manages license, insurance and certification expiry of over 400 critical food suppliers as well as product recalls and complaints to vendors in ISOPro.
HealthShare has rolled out mobile devices at each hospital to allow over 1000 users in kitchens and wards across the State to record their compliance checks online and ISOPro sends reminders when actions are due.
QANTAS Ground Operations handles aircraft in 17 onshore ports, serving over 20 million passengers each year on 4,500+ flights per week.
At QANTAS "safety is our first priority" The QANTAS Ground Operations safety team aim to prevent all workplace injuries and risks to travellers in all operational areas, whether on the tarmac or in the passenger terminal halls.
The key mechanisms the teams uses to ensure that safety is always the primary operational consideration is a rigorous program of inspections and checks by team members, duty managers and senior management.
St Hilliers is one of Australia's largest private integrated property and construction groups. St Hilliers Construction provides high quality, cost effective contracting services and has a strong record of performance and growth since it was established in 1989.
Following its restructure in Nov 2012, St Hilliers management team was looking for cost-effective ways to meet its reporting requirements to the Office of the Federal Safety Commissioner as part of its OFSC accreditation and enhance its safety, environmental and quality compliance.
All new construction sites after April 2013 are now fully ISOPro managed with all site diaries, site safety and environmental inspections and incident reporting completed via the system for both Scheme and non-Scheme projects.
NULON is Australia's leading specialty automotive lubricants manufacturer with a state-of-the-art manufacturing and warehousing facility in Sydney.
NULON manages all quality and safety related controls in ISOPro, including all New Product Development, Document Management, customer calls and enquiries and staff training. NULON is independently certified to ISO9001.
Running ISOPro since 2011, NULON has made its Quality Management systems, as well as all aspects of its WHS and Environmental management systems, paperless; all compliance-related controls are managed and reported online.
NULON has rolled out all compliance controls online with sophisticated reminders and alert notifications, supported by detailed reporting, and escalations to relevant managers and stakeholders
The Hunter New England (HNE) Local Health District (LHD) is one of the operating divisions of NSW Health. Headquartered in Newcastle NSW, it covers a large area north of Sydney along the central NSW coast and inland. The LHD manages over 50 hospitals and other medical facilities within its area.
Running ISOPro since 2015, the LHD Facilities Management Team manages information and updates status on all facility management issues in one centralised system.
The HNE LHD team implemented controls ranging from management meetings to critical security notifications in ISOPro. Audit and client-engagement teams use ISOPro on mobile to log minutes of meetings and client facility management or security requests
Jetstar is Australia's favourite value-based airline; it is based in Melbourne and flies a fleet of 72 aircraft; Boeing 787's and Airbus A320's, into 37 national and international destinations.
One of Jetstar's critical compliance components is adherence to CASA's (Civil Aviation and Safety Authority) documentation distribution requirements.
Running ISOPro since 2016, Jetstar manages a number of aircraft loading checks and customer service safety checks in ISOPro as well as the distribution and associated controls of all operational safety and procedure documentation updates. These aspects are fully managed in the many ports where ground services are handled by external service providers as well.
Jetstar rolled out ISOPro's complete Document management module across all ports in under 2 months. In addition, all critical aircraft ground handling checks, supported by sophisticated reminders and alerts notifications were deployed across all destination ports, nationally and internationally.
Detailed real-time exception reporting and escalations to relevant managers ensures service providers meet all of Jetstar's stringent safety standards across the network.
The Diocesan Services of Anglicare NSW & ACT (ADS) manages all the regulatory compliance aspects of Anglicare's services in the designated areas. Anglicare delivers aged care, out of home care, child care and other social services to the community covering the extensive areas of Southern and Western NSW as well as the ACT where it is headquartered.
Running ISOPro since 2012, ADS manages all WHS and all regulatory reporting in ISOPro across more than 80 service delivery sites, which conduct over a half dozen different types of services.
ADS has rolled out numerous online checklists and controls across many service areas in a phased manner over a number of years. The compliance program has become more robust and more integrated into business operations as managers and staff leverage the power of an online system more and more.
ADS has a comprehensive suite of sophisticated graphical and anecdotal reports, with all data originating in the field and captured via online forms, tailored to the different management levels, from senior board executives to service delivery managers in the field.
Real-time exception reporting and escalations to relevant managers via email and text messages ensures managers are able to support field staff early when issues occur. Early intervention by experienced managers improves outcomes in highly inter-personal and emotional environments that characterise social services.