Health and social care systems are extremely complex and cover a diverse range of operations. The systems operate in varying regulatory environments with differing relationships between the regulators, the professionals and the institutions that deliver the care. Public scrutiny on the quality and delivery of care is intense. Accordingly, all players in the care sector must be fully aware of the ongoing changes in the industry to ensure compliance to regulations, quality standards but, above all, to efficiently and effectively meet the needs of those in their care.
ISOPro supports the care and social services industry through:
Incident reporting for clients that is compliant with internal privacy and statutory PII requirements
Service delivery controls completed by field staff so service records are available immediately
Volunteer and staff induction and training incl. tracking of mandatory licensing & checks
Management of service providers and contract staff
Site risk assessments for field staff
Internal risk register management incl. management of controls, mitigation plans and reviews
Staff incident management incl. hazards and near misses
Specifically for some businesses in this industry:
ISOPro can enable organisations to link incidents, hazards, and near misses to their identified risks or facilitate the identification and assessment of new risks
The ISOPro mobile app allows field staff to complete forms on their mobile devices even when offline
