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HealthShare NSW

HealthShare manages the kitchens and food delivery as well as the ward and theatre cleaning with ISOPro in all 158 NSW State hospitals. The kitchens are independently audited to NSW Food Authority requirements, ISO9001 and ISO22000 Standards.

Running ISOPro since 2011, HealthShare has made their Quality and Food Safety compliance systems paperless; all food safety and cleaning quality controls are managed and reported online.

HealthShare manages license, insurance and certification expiry of over 400 critical food suppliers as well as product recalls and complaints to vendors in ISOPro.

KEY DRIVERS

  • Improved visibility of issues in high-risk areas
  • Reduction in reporting time allowing management to respond to issues faster
  • Manual tracking of issues becoming administratively impossible to manage across 158 hospitals
  • Activity scheduling and automated reminders needed to manage huge amount of scheduled activities
  • Improve record-keeping by going paperless with associated audit performance improvements

OUR SOLUTION

HealthShare has rolled out mobile devices at each hospital to allow over 1000 users in kitchens and wards across the State to record their compliance checks online and ISOPro sends reminders when actions are due.

RESULTS

  • Minimal disruption to the business because of the phased approach and only changing the medium (paper online) of controls that were known and understood by staff.
  • Activity scheduling and tracking as well as reminders and alerts have made compliance far more pro-active by almost totally removing the administrative workload; the focus is on the "next activity".
  • With real-time reporting and alerts now available for all aspects of the operation, HealthShare -Sector and Hospital managers can quickly see areas that need attention and support allowing them to become more proactive and effective.
  • Consolidated reporting and alerts across 158 hospitals in 12 Sectors provide the Local Health Districts (LHDs) with up-to-date statistics and analysis of food safety and clinical cleaning issues across the State.
Healthshare NSW Logo

QANTAS Ground Operations Safety

QANTAS Ground Operations handles aircraft in 17 onshore ports, serving over 20 million passengers each year on 4,500+ flights per week.

At QANTAS "safety is our first priority" The QANTAS Ground Operations safety team aim to prevent all workplace injuries and risks to travellers in all operational areas, whether on the tarmac or in the passenger terminal halls.

The key mechanisms the teams uses to ensure that safety is always the primary operational consideration is a rigorous program of inspections and checks by team members, duty managers and senior management.

KEY DRIVERS

  • Simplify process for workforce to engage in safety reporting
  • Improve quality of information
  • Management and close-off of issues identified
  • Reduce administration and delay in reporting

OUR SOLUTION

  • Team members conduct over 600 checks each week across the network on iPads and tablets, making the compliance regime fully paperless
  • Team members log all safety events directly via a webpage accessible from the QANTAS intranet
  • ISOPro tracks the event statuses, providing managers with visibility of corrective actions taken

RESULTS

  • Over 600 checks/week conducted online Immediate escalation of safety issues to relevant managers
  • Real-time reporting across 83 ports, including 17 domestic and 5 operational units
  • Transparent KPIs reporting and performance tracking
  • Reduction of administrative workload channelled to operational focus
Healthshare NSW Logo

St Hilliers

St Hilliers is one of Australia's largest private integrated property and construction groups. St Hilliers Construction provides high quality, cost effective contracting services and has a strong record of performance and growth since it was established in 1989.

Following its restructure in Nov 2012, St Hilliers management team was looking for cost-effective ways to meet its reporting requirements to the Office of the Federal Safety Commissioner as part of its OFSC accreditation and enhance its safety, environmental and quality compliance.

KEY DRIVERS

  • Increased visibility of compliance-related activities
  • Accuracy and timeliness of reporting to OFSC

OUR SOLUTION

  • ISOPro was selected for its mobile app functionality
  • Allowing compliance management on sites with no mobile coverage or internet connection
  • We provided pre-configured OFSC reporting capabilities and rapid implementation and cost effectiveness

RESULTS

All new construction sites after April 2013 are now fully ISOPro managed with all site diaries, site safety and environmental inspections and incident reporting completed via the system for both Scheme and non-Scheme projects.

Nulon

Nulon

NULON is Australia's leading specialty automotive lubricants manufacturer with a state-of-the-art manufacturing and warehousing facility in Sydney.

NULON manages all quality and safety related controls in ISOPro, including all New Product Development, Document Management, customer calls and enquiries and staff training. NULON is independently certified to ISO9001.

Running ISOPro since 2011, NULON has made its Quality Management systems, as well as all aspects of its WHS and Environmental management systems, paperless; all compliance-related controls are managed and reported online.

KEY DRIVERS

  • Improved visibility of issues in high-risk areas.
  • Improved response times and visibility when handling customer calls.
  • Activity scheduling and automated reminders needed to manage extensive scheduled monitoring activities.
  • Classification of issues and non-conformances to drive continual improvement in the organisation.
  • Document version and distribution control.

OUR SOLUTION

NULON has rolled out all compliance controls online with sophisticated reminders and alert notifications, supported by detailed reporting, and escalations to relevant managers and stakeholders

RESULTS

  • Continual operational improvement evidenced across multiple compliance KPIs.
  • Ease of implementing new processes and policies (change management) with staff in all departments using and fully understanding the extensive ISOPro framework implemented in the organisation.
  • Activity scheduling and tracking as well as reminders and alerts have made compliance far more pro-active by almost totally removing the administrative workload; the focus is on the "next activity".
  • Improvement in customer query response times.
The Cosmetic Institute

The Cosmetic Institute

TCI is Australia's largest cosmetic surgery clinic with facilities in Sydney and the Gold Coast.

TCI has managed all quality, safety and clinical standards-related controls in ISOPro since 2014.

KEY DRIVERS

  • Improved visibility of issues in high-risk areas.
  • Automated reminders needed to manage extensive scheduled monitoring activities.
  • Classification of issues identified to drive continual improvement in the organisation.
  • Document version and distribution control - ensuring the latest policies and procedure are available with no risk of staff using old procedures.
  • Streamlining and error-proofing the extensive internal auditing processes required to maintain the critical clinical and quality standards certifications.
  • Ensure high-quality processes, high levels of customer satisfaction and peace of mind.

OUR SOLUTION

TCI has rolled out all policies, procedures, internal audits and clinical checks online in ISOPro. TCI uses detailed checklists to address all aspects of clinical safety, ensuring staffing competence currency with sophisticated reminders and alert notifications supported by detailed reporting and escalations to relevant managers.

RESULTS

  • Activity scheduling and tracking have made compliance far more proactive by almost totally removing the administrative workload - focus is on clinical quality.
  • Practice Managers and Head Nurses can focus on clinical excellence and customer satisfaction.
  • Task allocations of the clinical checks and audits have distributed the workload across time and staff more evenly and made for a more robust compliance management system.
  • Improved performance against an array of clinical and quality indicators.
NSW Health - Hunter New England Local Health District - Facilities Management

NSW Health - Hunter New England Local Health District - Facilities Management

The Hunter New England (HNE) Local Health District (LHD) is one of the operating divisions of NSW Health. Headquartered in Newcastle NSW, it covers a large area north of Sydney along the central NSW coast and inland. The LHD manages over 50 hospitals and other medical facilities within its area.

Running ISOPro since 2015, the LHD Facilities Management Team manages information and updates status on all facility management issues in one centralised system.

KEY DRIVERS

  • Improved visibility of open actions.
  • Improved response times to facility management requests.
  • Activity scheduling and automated reminders needed to manage extensive scheduled activities.
  • Consolidated reporting of multiple ongoing activities across many sites in one holistic view.

OUR SOLUTION

The HNE LHD team implemented controls ranging from management meetings to critical security notifications in ISOPro. Audit and client-engagement teams use ISOPro on mobile to log minutes of meetings and client facility management or security requests

RESULTS

  • Continual operational improvement evidenced across multiple compliance KPIs.
  • Minimal change management impact because HNE processes and checks were already established - ISOPro simply put them online.
  • Greatly reduced administrative workload; the focus is on MANAGING service delivery and customer satisfaction.
  • Greatly streamlined reporting, speed of information availability and improved granularity of information allows managers and client stakeholders to make better informed decisions and assess the impact of those decisions much earlier than previously possible.
Jetstar

Jetstar

Jetstar is Australia's favourite value-based airline; it is based in Melbourne and flies a fleet of 72 aircraft; Boeing 787's and Airbus A320's, into 37 national and international destinations.

One of Jetstar's critical compliance components is adherence to CASA's (Civil Aviation and Safety Authority) documentation distribution requirements.

Running ISOPro since 2016, Jetstar manages a number of aircraft loading checks and customer service safety checks in ISOPro as well as the distribution and associated controls of all operational safety and procedure documentation updates. These aspects are fully managed in the many ports where ground services are handled by external service providers as well.

KEY DRIVERS

  • Absolute certainty of document distribution effectiveness to ensure 100% compliance with CASA mandates
  • Document version and distribution control including READ & SIGN.
  • Activity scheduling and automated reminders to manage airport audits and aircraft and terminal operational checks.
  • Classification of issues and non-conformances to drive continual improvement in the organisation.
  • Streamlined reporting in real time of all online controls across the whole operational network that includes many external service providers.
  • Immediate visibility of issues across the network including adherence to activity deadlines.

OUR SOLUTION

Jetstar rolled out ISOPro's complete Document management module across all ports in under 2 months. In addition, all critical aircraft ground handling checks, supported by sophisticated reminders and alerts notifications were deployed across all destination ports, nationally and internationally.

RESULTS

Detailed real-time exception reporting and escalations to relevant managers ensures service providers meet all of Jetstar's stringent safety standards across the network.

  • Improvement in response times to issues.
  • Real-time visibility and escalation when activity deadlines approach.
  • 100% certainty of correctness and timeliness of the distribution and uptake of documentation updates.
Diocesan Services for Anglicare NSW & ACT

Diocesan Services for Anglicare NSW & ACT

The Diocesan Services of Anglicare NSW & ACT (ADS) manages all the regulatory compliance aspects of Anglicare's services in the designated areas. Anglicare delivers aged care, out of home care, child care and other social services to the community covering the extensive areas of Southern and Western NSW as well as the ACT where it is headquartered.

Running ISOPro since 2012, ADS manages all WHS and all regulatory reporting in ISOPro across more than 80 service delivery sites, which conduct over a half dozen different types of services.

KEY DRIVERS

  • Absolute certainty of timeliness and accuracy of activities requiring regulatory reporting to ensure 100% compliance with government guidelines.
  • Activity scheduling and automated reminders to ensure all scheduled checks and audits are conducted on time.
  • Classification of issues and non-conformances to drive continual improvement in the organisation.
  • Accurate, timely and consistent reporting across all sites and services.
  • Immediate visibility of issues in real-time allowing managers and senior staff to intervene early.

OUR SOLUTION

ADS has rolled out numerous online checklists and controls across many service areas in a phased manner over a number of years. The compliance program has become more robust and more integrated into business operations as managers and staff leverage the power of an online system more and more.

ADS has a comprehensive suite of sophisticated graphical and anecdotal reports, with all data originating in the field and captured via online forms, tailored to the different management levels, from senior board executives to service delivery managers in the field.

RESULTS

Real-time exception reporting and escalations to relevant managers via email and text messages ensures managers are able to support field staff early when issues occur. Early intervention by experienced managers improves outcomes in highly inter-personal and emotional environments that characterise social services.

  • Reduction in response times to issues.
  • Real-time visibility and escalation when activity deadlines approach.
  • Streamlined and accurate monthly reporting.
  • Reduction of administrative effort in managing compliance - this has allowed ADS to greatly extend and improve it compliance framework without increasing costs or disrupting service delivery operations.